How to Upload Document to Covered California
New Document Upload Link
CalHEERS 17.2 Certificate Upload February 2017
Release Note: Verification Documents tin now be uploaded to the Documents & Correspondence folio regardless of eligibility or case condition.
Previously, documents could only exist uploaded on the Documents and Correspondence page if the case was in a Conditionally Eligible condition just. Now, documents tin can be uploaded on the Documents and Correspondence page regardless of eligibility or case status (fifty-fifty if case is terminated).
There are also ii new buttons on the Documents and Correspondence page: Upload New Document and Link to ECM Document. The 'Link to ECM Document' is used to link Documents mailed or faxed in by the consumer to the Covered California back office. Certified enrollers should access the 'Upload New Document' link to adhere documents to the consumer'due south example.
Covered California consumers can now upload documents through the Documents and Correspondence page of the Summary section.
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| Category: | Application_Updates |
| Date: | Feb 13, 2017 |
Open Enrollment 2015
As of November 2014, Covered California customer service representatives acknowledged that there was a known result with uploading documents. For Some consumers and agents the button to outset and upload is not nowadays. For other people the system indicates that the file type is not acceptable. There is no estimated date equally to when this will be right. (11/25/2015)
A variety of other issues and known issues are addressed in Covered California Job Aids and technical guides. Yous may have to switch internet browsers as not all of them tin can display or handle sure Covered California programme pages, popular upwards windows, or sliders.
New document upload process
This is a short primer on uploading documents as of the end of 2014. Covered California may change or edit the procedure. Considering the screen shots are numerous and large, I've put them in a slide bear witness for you to view.
- From your Covered California account, discover Deportment correct side bar box.
- Click on Manage Verifications .
- On the Manage Verifications page click on Submit Verification .
- Coil down to find the Required Documents .
- Click on the Upload link.
- On the side by side screen select Upload Documents .
- Select document category, blazon and document name from Browse, click Upload .
- If you lot get a File type non supported error message.
- In some documents yous will need to change the file extension from all capital messages, such every bit JPG, to lower case letters like jpg. You can do this from your computers file and folder awarding. Changing the file extension doesn't always concord. I had to change the extension several different ways in my Windows Explorer until the computer really changed the extension to lower case letters.
- Navigate Back to Submit Verification page.
- Leave a required description in the Comments section, click Submit .
The designers of the Covered California CalHEERS online enrollment organisation were hoping to reduce or eliminate paper by allowing requested documents to be uploaded for verification. Many Californians are finding that uploading documents isn't as easy as sticking the depository financial institution menu in the ATM.
Necessary documents to verify eligibility
Covered California may request a variety of documents to verify household eligibility for either the premium assistance or Medi-Cal. If an individual or family tin can't upload the documents, Covered California will send a letter requesting copies be sent to them. However, well-nigh people are not comfy sending personal, individual, sensitive and confidential information to whatever warehouse address so uploading the documents is a more than secure option.
Upload before you forget
Uploading my driver'due south license to Covered California.
The best time to upload documents is right after the online application has been submitted and the CalHEERS systems as adamant eligibility. Right on the screen is the link to "Submit Documents". The system will allow you to upload documents or manage verifications after a health plan is chosen or at a later date, but finding the screen sequence can be confusing. The Covered California system is not very good at giving the consumers or agents updates, alerts, or warnings on follow-up steps necessary to complete the application.
Scan or point-shoot-click
You tin can either scan your documents into your computer difficult drive using combo printer-copier/fax machine or y'all can do information technology the old style way and take a picture. Well, take a picture with your smart phone or camera that connects to your reckoner. Johnny Bone, famed independent acoustic guitar histrion, travels across the nation performing sold out venues nationwide sent me his document from the road, literally. Johnny snapped a picture of his driver's license on his knee while driving his VW micro bus through Weed on I-5 traveling to a gig in Ashland, Oregon.
Johnny'southward email from the route
Johnny then emailed the pic of "verification document" for me to upload to his online application for health insurance. The photographic camera phones requite amazing particular and should capture the necessary information on the document for the government to verify citizenship, residency or income. I purposely blurred Johnny'south details considering he already has a beat of fans swarming his minor residence in Marin when he'due south non on the road.
Upload document back-up
You tin email the photo to yourself or agent (like Johnny "The Dejection" Bone sent me), and and so save it to your hard drive. One time you click on submit y'all'll be taken to the Document Category with a listing of the documents that will meet the verification. Click on Upload Document that will take you lot to (surprisingly enough) another screen called Upload Document where you again click on Upload Certificate. Finally, you will be presented with a popular-up window where you can select the blazon of document. You can then browse your hard drive for the right image and "really" upload the document to Covered California.
Noalerts or notifications sent
The last folio will give y'all a verification ID number and I take no clue what it means. The CalHEERS arrangement is great at generating numbers that don't seem to have any relevance to the agent or applicant. For the all the due east-commerce savvy of the Covered California website it absolutely fails at providing whatever notifications via email. Heck, when you buy a book on Amazon.com they send 10 emails telling y'all that "Robert" in aircraft received your social club and is now wrapping information technology up. While Covered California has provided a very efficient manner to submit documents, there is no communication on what is happening with the application.
Ground sus scrofa day
My gut tells me for Medi-Cal that applicants will get a document demand letter requesting the same information they've already uploaded. I sincerely hope I am wrong, merely since each county handles their own Medi-Cal cases, information technology'due south possible that Mono Canton considers an Upload to exist a volcanic event and non digital correspondence. If all works correctly, the uploading of documents to Covered California will salve load of paper requesting documentation of eligibility.
Document Types that tin can be uploaded:
MS Discussion, Excel, PDF, JPG, TIF
Maximum file size is 5MB
Source: https://insuremekevin.com/uploading-documents-covered-california/
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